FAQs
Frequently Asked Questions - ViveVibes
At ViveVibes, we want your shopping experience to be as easy and enjoyable as possible. Here you will find answers to the most common questions our customers usually have. If you cannot find the answer you are looking for, please do not hesitate to contact us through our Contact Form or by sending an email.
Products
What kind of personalized products do you offer?
We offer a wide variety of customizable products, including:
- Apparel: T-shirts, hoodies, etc.
- Home: Mugs, candles, cushions, blankets, etc.
- Accessories: Bags, stickers, etc.
How can I personalize my product?
The personalization process is very simple. Just follow these steps:
- Choose the product you want to customize.
- Click on the "Personalize" button or similar.
- Upload your design, image or text.
- Adjust the size and position of your design.
- Done! Your personalized product will be ready to be produced.
What kind of files can I upload to personalize my product?
We accept a wide variety of file formats, including:
- Images: JPG, PNG, GIF, BMP, etc.
- Vectors: SVG, AI, EPS, PDF, etc.
If you have any questions about the file format, please do not hesitate to contact us.
Can I request a sample of my product before it is produced?
Unfortunately, we cannot offer samples of personalized products before production. However, if you have any questions about how your design will look on the final product, please do not hesitate to contact us and we will be happy to assist you.
Shipping & Returns
How long does it take for my order to arrive?
Shipping time varies depending on the destination and the selected shipping method. You can check our estimated shipping times on our Shipping & Returns page.
What are the shipping costs?
Shipping costs are calculated automatically during the checkout process and are displayed before you confirm your order. These costs vary depending on the destination, package weight, and selected shipping method.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order in real time through the courier company's website.
What do I do if my order arrives damaged or incorrect?
If you receive a damaged or incorrect order, please contact us as soon as possible. We will be happy to help you resolve the issue and we will offer you a replacement or a refund.
Can I return or exchange a personalized product?
Unfortunately, we cannot accept returns or exchanges of personalized products, as they are produced on demand and specifically for you. However, if the product arrives damaged or incorrect, please contact us and we will do our best to help you.
Payments
What payment methods do you accept?
We accept a wide variety of payment methods, including:
- Credit and debit cards: Visa, Mastercard, American Express, etc.
- PayPal
- Other payment methods: Check during the checkout process.
Is it safe to buy at ViveVibes?
Yes, we use a secure payment system that protects your personal and financial information.
Account
How can I create an account at ViveVibes?
Creating an account is very simple. Just follow these steps:
- Click on the "Sign Up" button or similar.
- Enter your personal information (name, email, password, etc.).
- Accept the terms and conditions.
- Done! You already have your account at ViveVibes.
How can I recover my password?
If you have forgotten your password, you can easily recover it by following these steps:
- Click on the "Forgot your password?" button or similar.
- Enter your email address.
- You will receive an email with instructions to reset your password.
Contact
How can I contact ViveVibes?
You can contact us through our contact form or by sending an email. You can also find us on our social media channels
We hope this FAQs page has been helpful to you! If you have any other questions, please do not hesitate to contact us.